Orders are processed within 1-2 business days. You will receive a confirmation email with your order details and tracking information once your order is dispatched.

Domestic Orders (within the United States): 3-5 business days after processing.

International Orders: 8-12 business days, depending on customs and location.

While we strive for prompt delivery, delays may occur due to holidays, weather conditions, or customs for international orders. If you experience any delays, our customer service team is available to assist you.

If your package is lost or arrives damaged, please contact our customer support team at charmesbeautyinfo@gmail.com within 7 business days of the expected delivery date. We will work with you to resolve the issue as quickly as possible.

Yes! We offer a 30-day refund policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund. The product must be unused and in its original packaging.